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Bit of a serious subject this week.
How far do you go with your customers in being honest?
Or even with associates, other business owners you mix with, members of your networking groups?
Do you tell your customer that actually it wasn’t the printer that fouled up, it was you?
Do you confide in your networking associate that things are tight right now, and business is not great?
As a Christian, I have always battled this. Particularly in corporate life.
I hate lying, hate it. It means I can’t trust that person. If I lie, they can’t trust me.
Time for a story…
I was the assistant to the Regional Customer Accounting Manager of British Gas. The most irate customers were forwarded to him, and I was the gatekeeper. My job was to deal with it so he didn’t have to get involved, or could just write off the problem (btw, he was probably the best boss I have ever had).
Do I lie to the customer and tell them it was a computer error, a meter misfiring, or do I tell them that actually some guy, down in Customer Service, completely fouled up your account and should be fired on the spot?!
But that also goes against my other principles – not ‘dissing’ on folk. My desire is build people up, encourage them and give them grace. Not to blame or point the finger. We all make mistakes.
So, it comes down to a dilemma.
And the same issues arrive as a business owner.
Here, at GP, we have taken the philosophy to be transparent.
We CHOOSE to work in our home (just like my pal Richard Branson) and we are real about that.
We CHOOSE to own up to our failures and not give excuses even if we lose business.
We CHOOSE to be honest and real with our clients, not always trying to get the biggest buck, but what is right for them.
And then some things are just left silent. You often don’t need to say anything.
What do you think? Love to hear your comments – either way – just keep it clean people, keep it clean!
Penelope is a Creative Marketing Strategist and Speaker with a huge heart for others and a desire to laugh often! Book her today to speak at your business or organization.