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Subscribe to this list via RSS Blog posts tagged in ethics

You have to do the hard things

Posted by on in Making it personal

You have to make the call youre afraid to make.

You have to get up earlier than you want to get up.

You have to give more than you get in return right away.

You have to care more about others than they care about you.

You have to fight when you are already injured, bloody, and sore.

You have to feel unsure and insecure when playing it safe seems smarter.

You have to lead when no one else is following you yet.

You have to invest in yourself even though no one else is.

You have to look like a fool while youre looking for answers you dont have.

You have to grind out the details when its easier to shrug them off.

You have to deliver results when making excuses is an option.

You have to search for your own explanations even when youre told to accept the facts.

You have to make mistakes and look like an idiot.

You have try and fail and try again.

You have to run faster even though youre out of breath.

You have to be kind to people who have been cruel to you.

You have to meet deadlines that are unreasonable and deliver results that are unparalleled.

You have to be accountable for your actions even when things go wrong.

You have to keep moving towards where you want to be no matter whats in front of you.

You have to do the hard things.

The things that no one else is doing. The things that scare you. The things that make you wonder how much longer you can hold on.

Those are the things that define you. Those are the things that make the difference between living a life of mediocrity or outrageous success.

The hard things are the easiest things to avoid.  To excuse away. To pretend like they dont apply to you.

The simple truth about how ordinary people accomplish outrageous feats of success is that they do the hard things that smarter, wealthier, more qualified people dont have the courage or desperation to do.

 

Do the hard things. You might be surprised at how amazing you really are.                        http://danwaldschmidt.com/2014/01/attitude/hard-things

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Is transparency the best policy?

Posted by on in Making it personal

Bit of a serious subject this week.

 

Honesty. Transparency.

 

How far do you go with your customers in being honest?

Or even with associates, other business owners you mix with, members of your networking groups?

Do you tell your customer that actually it wasn’t the printer that fouled up, it was you?

Do you confide in your networking associate that things are tight right now, and business is not great?

 

As a Christian, I have always battled this. Particularly in corporate life.

I hate lying, hate it. It means I can’t trust that person. If I lie, they can’t trust me.

 

Time for a story…

b2ap3_thumbnail_British_Gas_logo.pngI was the assistant to the Regional Customer Accounting Manager of British Gas. The most irate customers were forwarded to him, and I was the gatekeeper. My job was to deal with it so he didn’t have to get involved, or could just write off the problem (btw, he was probably the best boss I have ever had).

Do I lie to the customer and tell them it was a computer error, a meter misfiring, or do I tell them that actually some guy, down in Customer Service, completely fouled up your account and should be fired on the spot?!

 

But that also goes against my other principles – not ‘dissing’ on folk. My desire is build people up, encourage them and give them grace. Not to blame or point the finger. We all make mistakes.

 

So, it comes down to a dilemma.

And the same issues arrive as a business owner.

 b2ap3_thumbnail_full-giraffe-only.jpgHere, at GP, we have taken the philosophy to be transparent.

We CHOOSE to work in our home (just like my pal Richard Branson) and we are real about that.

We CHOOSE to own up to our failures and not give excuses even if we lose business.

We CHOOSE to be honest and real with our clients, not always trying to get the biggest buck, but what is right for them.

 

And then some things are just left silent. You often don’t need to say anything.

 

What do you think? Love to hear your comments – either way – just keep it clean people, keep it clean!

 

 

Penelope is a Creative Marketing Strategist and Speaker with a huge heart for others and a desire to laugh often! Book her today to speak at your business or organization.

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