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Subscribe to this list via RSS Blog posts tagged in honesty

A Wedding in the Family

Posted by on in Making it personal

So my blogs have been a little slow during June.

Why?

Because our son got married!

Although this blog appears on a marketing business website, I think it’s important to see the other side of business people. After all, we are intrigued by celebrities both on film and in business. I personally want to know more about Richard Branson’s Necker Island. (Actually, I don’t want to know more, I just want to go there!)

The same goes in small businesses too.  We want to know the person behind the business.

Weddings are a milestone in a parent’s life. I didn’t really realize that until this last month. It’s the final letting go. We will always be here for our children, but it’s in a different role once they are married. I was surprised how emotional we both were.

Anyways, if you are still reading, here are a few snippets from the wedding.

 

Relatives and friends came from the US, UK and RSA which was fabulous. We rented a house together and hung out there – talked, ate, drank wine, swam, played games, horseback riding, wine tasting, . Great extended family times.

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The wedding was at Ponte Winery, Temecula. Gorgeous location. Great staff. Highly recommend.

And the ceremony was amazing with beautiful vows, strong message and God centered.

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Reception was so much fun, with a great speech from the best man (our other son). Lots of dancing, fun games and a good time was had by all. (Games made by Glen Atkinson).

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Most of all, we are so thankful to God that our son, Matthew, married Amber. She is such a great fit for him and he for her.  She fits in so well into our family and we love hers! What a blessing when your children find great partners for life!

Now it’s back to reality after all the celebrations. Roll on the weekly blog.

 

 

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Is transparency the best policy?

Posted by on in Making it personal

Bit of a serious subject this week.

 

Honesty. Transparency.

 

How far do you go with your customers in being honest?

Or even with associates, other business owners you mix with, members of your networking groups?

Do you tell your customer that actually it wasn’t the printer that fouled up, it was you?

Do you confide in your networking associate that things are tight right now, and business is not great?

 

As a Christian, I have always battled this. Particularly in corporate life.

I hate lying, hate it. It means I can’t trust that person. If I lie, they can’t trust me.

 

Time for a story…

b2ap3_thumbnail_British_Gas_logo.pngI was the assistant to the Regional Customer Accounting Manager of British Gas. The most irate customers were forwarded to him, and I was the gatekeeper. My job was to deal with it so he didn’t have to get involved, or could just write off the problem (btw, he was probably the best boss I have ever had).

Do I lie to the customer and tell them it was a computer error, a meter misfiring, or do I tell them that actually some guy, down in Customer Service, completely fouled up your account and should be fired on the spot?!

 

But that also goes against my other principles – not ‘dissing’ on folk. My desire is build people up, encourage them and give them grace. Not to blame or point the finger. We all make mistakes.

 

So, it comes down to a dilemma.

And the same issues arrive as a business owner.

 b2ap3_thumbnail_full-giraffe-only.jpgHere, at GP, we have taken the philosophy to be transparent.

We CHOOSE to work in our home (just like my pal Richard Branson) and we are real about that.

We CHOOSE to own up to our failures and not give excuses even if we lose business.

We CHOOSE to be honest and real with our clients, not always trying to get the biggest buck, but what is right for them.

 

And then some things are just left silent. You often don’t need to say anything.

 

What do you think? Love to hear your comments – either way – just keep it clean people, keep it clean!

 

 

Penelope is a Creative Marketing Strategist and Speaker with a huge heart for others and a desire to laugh often! Book her today to speak at your business or organization.

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